Quality Management at Victoria English School
At Victoria English School, we are dedicated to providing exceptional educational services and ensuring high levels of student satisfaction. To achieve this, we consistently gather valuable feedback from the students who choose our school each year through our comprehensive Quality Management Program.
We are committed to constantly enhancing the quality of our teaching and services. Here are some of the methods we use to monitor, evaluate, and improve our offerings:
- Mystery Shopper Students: We engage external evaluators to assess the overall student experience and identify areas for improvement.
- Student Focus Groups: We regularly conduct focus groups to gain deeper insights into students’ experiences and expectations, enabling us to adapt our services accordingly.
- Student Exit Questionnaires: At the end of each course, students are invited to provide feedback through exit surveys, which help us assess the effectiveness of our programs and teaching methods.
- Lesson Observations: Our experienced teaching staff regularly observe lessons to ensure that our high standards of teaching are being maintained and that students are receiving the best possible education.
- Regular One-to-One Feedback Sessions: We offer personalized feedback sessions with students to address any concerns, discuss their progress, and ensure that their educational needs are being met.
By actively listening to our students and continuously monitoring our performance, we strive to create an environment that is responsive to their needs and committed to delivering an outstanding educational experience.