Communication Policy
At Victoria English School, effective communication is essential to ensure the smooth operation of your course and our services. We are committed to providing you with the necessary support, and in return, we ask that you keep us informed about any changes that may affect your education and your experience with us.
1. Responsibility to Communicate
It is your responsibility to inform us about any matters relating to your course and any other services we provide to you. This ensures that we can continue to serve you effectively and in a timely manner.
2. Updates to Contact Information
You must notify us immediately if there are any changes to your contact details. This includes updates to:
- Your name
- Your address in the UK and your home country
- Your telephone number
- Your email address
- Your emergency contact details in both the UK and your home country
These updates help us keep in touch with you and ensure that we can reach you when needed.
3. How to Notify Us
You can notify us of any changes or updates via email at:
admin@victoriaschool.uk
Please ensure that you provide accurate and up-to-date information so that we can assist you without delay.
4. Requesting Changes to Your Course
If you wish to request changes to your course, such as:
- Changing your course level
- Postponing your course start date
- Extending your course duration
You must submit a minimum of 2 weeks’ written notice. We will do our best to accommodate your requests, but please note that all changes are subject to availability.
5. Availability of Changes
Please be aware that not all changes may be possible, depending on availability and the circumstances. We will inform you as soon as possible if the requested change cannot be accommodated.
6. Timely Communication
It is important to notify us of any changes as soon as possible. Delays in communication may result in a delay in processing your request or could affect your course arrangements.
This Communication Policy ensures that both students and Victoria English School are aligned in expectations and communication. Keeping us informed is key to providing the best educational experience possible.